The Effect of Perceive Usefulness, Ease Of Use, And Credibility On The Behavioral Through The Attitude Of Use On The BPJS Ketenagakerjaan

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Agus Dwi Fitriyanto, SE.


BPJS Ketenagakerjaan as a public legal entity that has the main task in providing protection and insurance for workers in Indonesia, as well as being a facilitator of service needs between workers and companies (employers). The importance of the role and function of protection and insurance do not necessarily make the company (employer) include its workers in the 4 main programs initiated by the government through BPJS Ketenagakerjaan. The realization of participation in 2018 is far from the target set. This phenomenon allegedly emerged as a result of low awareness, which is reflected in the perceptions and attitudes of workers which results in a low intention to utilize BPJS Ketenagakerjaan facilities. By using a quantitative descrip-tive approach through SEM (Structural Equation Modeling) analysis, it can be concluded that perceived usefulness, perceived ease of use, and perceived credibility influence the attitudes of workers, and ultimately affect the behavioral intention of workers.

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